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Planner settings such as "First Day of Work Week" and "Work Day Start Time" do not apply in the LSC iPad app.

Date de publication: Jun 25, 2026
Description

Planner settings configured in the LSC Admin Console (such as 'First Day of Work Week' and 'Work Day Start Time') do not apply in the LSC iPad app.

Root Cause

Profile-level Planner settings override org-default settings. The LSC iPad app defers to the Salesforce profile-level setting, not the org default. Device locale may also influence calendar rendering.

 

Résolution

Resolution Steps

  1. Navigate to Admin Console > Planner > Planner Settings.

  2. Click on "Apply Settings to" and Select "Profile"

  3. Locate the affected profile (e.g., Sales Representative).

  4. Update "First Day of the Week" and any other relevant settings at the profile level.

  5. Regenerate the metadata cache.

  6. On the mobile device, perform a manual sync of the LSC app.

Key Note: Profile-level settings always override org-default settings for LSC mobile users.

 

Numéro d’article de la base de connaissances

005387205

 
Chargement
Salesforce Help | Article