Loading
Upcoming Mandatory Changes to Public Key Infrastructure (PKI)Read More
Salesforce Enforces New Security Requirements in Summer 2026Read More

Sub Status of Insurance Policy Object Remains "Draft" After Out-of-Sequence Endorsement (OOSE)

Publish Date: Jun 19, 2026
Description

The OOSE process updates the Sub Status field of superseded policy versions on the Insurance Policy object. If the required "Out-of-Sequence Canceled" status value is not available in the org, the Sub Status field is not updated and remains in the default "Draft" state.

Resolution

Create a new picklist value with the label and API name as "Out-of-Sequence Canceled", for the Sub Status field on the Insurance Policy object.

This picklist value is not included in the package deployment metadata and must be configured manually in each org that uses OOSE functionality.

After the picklist value is created, superseded policy versions processed through OOSE will be updated with the correct Sub Status of "Out-of-Sequence Canceled".

Knowledge Article Number

005387387

 
Loading
Salesforce Help | Article