ITSM: CMDB might be seen in a locked state under CMDB setup

公開日: Jun 19, 2026

説明

System admins who are setting up CMDB (Configuration Management Database) might see that CMDB is locked under setup.

Steps to Navigate:

解決策

When this occurs, improper CMDB provisioning could be the root cause. To resolve such scenarios, follow the below steps:

Once the provisioning is successful, navigate back to CMDB under setup, you shall see that CMDB is now unlocked.

NOTE: If you continue to face the issue even after re-provisioning, please raise a Salesforce Support Ticket.

ナレッジ記事番号

005387406

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