Knowledge User Licenses Removed from HR Service Employee Add-On (SvcCloudEmpHubEmpUsrAddOn) After Spring '26'

Why Was the KnowledgeUser Add-On Removed?

The KnowledgeUser addon was removed from the employee-facing addon (SvcCloudEmpHubEmpUsrAddOn) because:

• Knowledge creation and management is not part of the intended functionality for HR Service employee users.

• The addon was designed for employees who submit HR requests, not for users who author or manage knowledge articles.

• Including this addon caused unintended Knowledge license proliferation for customers who never purchased a Knowledge subscription.

Note: Employees can still read Knowledge articles without the KnowledgeUser addon by enabling the appropriate profile permissions.

How to Restore Knowledge Article Read Access for Unified Employee License (UEL) Employees

If your Unified Employee License (UEL) based employees need to view Knowledge articles, follow these steps:

1. From Setup, go to Users → Profiles.

2. Locate the Unified Employee profile.

3. Clone the profile (the base profile cannot be edited directly):

   • Click the profile name.

   • Click Clone.

   • Give the cloned profile a descriptive name (for example, "Unified Employee - Custom").

4. In the cloned profile, enable these permissions:

   • Allow View Knowledge (under System Permissions).

   • Knowledge Base Permissions: Read & View All Records (under Object Settings).

5. Assign the cloned profile to your employees.

How to Verify Employee Knowledge Access

1. Log in as a test employee user.

2. Navigate to the Knowledge component in your HR Service experience.

3. Confirm that articles are visible and accessible.

Which Add-On Does Your Org Use?

The KnowledgeUser addon was removed only from specific addons. Verify which addon applies to your organization:

* Note: KnowledgeUser-1 is removed from SvcCloudEmpHubHrStdAddOn but remains available as a standalone addon in the fulfiller section because HR agents need to manage Knowledge articles.