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IT service solution installation failure

公開日: Jun 19, 2026
説明

IT service solution installation fails when "Enable list of cases linked to an article in Salesforce Classic (Classic Only)" is disabled.

 

  1. Navigated to Salesforce Go → IT Service Standard Solution.
  2. Click Install.
  3. Observe the error message in deployment details.

 

解決策
  1. Navigate to knowledge settings from salesforce setup
  2. Click edit.
  3. Enable "Enable list of cases linked to an article in Salesforce Classic (Classic Only)"
  4. Click Save.
ナレッジ記事番号

005387413

 
読み込み中
Salesforce Help | Article