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IT service solution installation failure

게시 일자: Jun 19, 2026
상세 설명

IT service solution installation fails when "Enable list of cases linked to an article in Salesforce Classic (Classic Only)" is disabled.

 

  1. Navigated to Salesforce Go → IT Service Standard Solution.
  2. Click Install.
  3. Observe the error message in deployment details.

 

솔루션
  1. Navigate to knowledge settings from salesforce setup
  2. Click edit.
  3. Enable "Enable list of cases linked to an article in Salesforce Classic (Classic Only)"
  4. Click Save.
Knowledge 기사 번호

005387413

 
로드 중
Salesforce Help | Article