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IT service solution installation failure

Дата публикации: Jun 19, 2026
Описание

IT service solution installation fails when "Enable list of cases linked to an article in Salesforce Classic (Classic Only)" is disabled.

 

  1. Navigated to Salesforce Go → IT Service Standard Solution.
  2. Click Install.
  3. Observe the error message in deployment details.

 

Решение
  1. Navigate to knowledge settings from salesforce setup
  2. Click edit.
  3. Enable "Enable list of cases linked to an article in Salesforce Classic (Classic Only)"
  4. Click Save.
Номер статьи базы знаний

005387413

 
Загрузка
Salesforce Help | Article