Agentforce Employee Agent Not Joining Chat or Immediately Transferring to Human

Resolution Steps:- 

1. Verify Omni-Flow setup
   1. Confirm that the Omni-Flow is properly configured for routing
2. Check Messaging Channel configuration
   1. On the Messaging Channel, ensure Add User Verification is checked
       
3. Check Experience Cloud Embedded Messaging component
   1. On the Experience Cloud site's Embedded Messaging component, ensure Add credential-based user verification is checked
      
       
      
      
      
      
      
      
4. Clear stale Messaging Users
   1. Navigate to App Launcher → Messaging Users
   2. On the List View, ensure you are viewing All Messaging Users (create a new List View if needed)
   3. Attempt to delete all Messaging Users
      Note: You may receive a message stating there are open connections — check back in 10 minutes. The goal is to close old/outdated Messaging Sessions, not necessarily to delete every Messaging User record.
5. Retry connection
   1. After clearing stale sessions, attempt to reconnect through the Experience Cloud site