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Allow Email Replies Checkbox Missing from Chatter Email Settings in Setup

Veröffentlichungsdatum: Jun 19, 2026
Beschreibung

The Chatter email setting Enable Email Reply to Chatter Notifications needs to be enabled for replies to Chatter email notifications to be posted to the organization, but this setting may not be visible in the organization setup.

Lösung

Confirm whether the Allow Email Replies checkbox is missing in Setup under Chatter Email Settings. If it is missing:

  1. Confirm Chatter is enabled: Setup > Chatter Settings > Enable Chatter.
  2. Confirm a verified From email address is set: Setup > Email Administration > Chatter Email Settings. If blank, enter a From Name and Email Address and click Save. Salesforce will send a verification email. Click the verification link to complete verification.

If the Allow Email Replies checkbox is missing after verifying Chatter is enabled and the From address is verified, contact Salesforce Support to request that the internal setting Enable Email Reply to Chatter Notifications be enabled in the organization.

Nummer des Knowledge-Artikels

005387417

 
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Salesforce Help | Article