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Outlook–Salesforce MuleSoft Flow Connector

게시 일자: Jun 19, 2026
전제 조건
Obtain your Microsoft Tenant ID, Client ID, and Client Secret from your Microsoft Admin. The Azure app registration must have the necessary API permissions (e.g., Mail.Read, Mail.Send, Calendars.ReadWrite). API permissions depend on your business use case . Reach out to your Microsoft Admin to know further details Salesforce Licenses - Mulesoft for Flow Integration Add on , FlowIntegrationAddon
과업

Configure a secure connection between Microsoft Outlook and Salesforce using MuleSoft Flow Connectors via OAuth2 Client Credentials, enabling Salesforce to interact with Microsoft services such as Mail and Calendar through the Microsoft Graph API.

단계

Step 1 — Open the Automations App

  1. Click the App Launcher in Salesforce.
  2. Search for and open the Automations app.

 

Step 2 — Create a New Connection

  1. Click Integrations in the left-hand navigation.
  2. Click New Connection.
  3. Select Outlook from the list of available connectors.
  4. Click Next.

 

Step 3 — Fill In Connection Details

Complete the connection form with the following values:

FieldValue
Connection NameEnter a descriptive name (e.g., Outlook-Prod-Connection)
Authentication ProtocolOAuth2ClientCredentials
Client IDProvided by your Microsoft Admin (from Azure App Registration)
Client SecretProvided by your Microsoft Admin (from Azure App Registration)
Scopehttps://graph.microsoft.com/.default  (default) or a custom scope
URLhttps://graph.microsoft.com/v1.0
Token URLhttps://login.microsoftonline.com/{tenant-Id}/oauth2/v2.0/token

Important: Replace {tenant-Id} in the Token URL with your actual Microsoft Tenant ID. This is available in your Azure Active Directory settings or get it from your Microsoft Admin.

 

Step 4 — Save and Verify the Connection

  1. Click Save once all fields are filled in.
  2. If credentials and configuration are correct, the system will confirm a Successful Connection.
  3. Verify the connection status under the Integrations tab.

 

Once the Connection is Successful you can use the Out of the Box Actions from the connectors in the Flows. Below is the screenshot of a flow which uses Outlook Connector which we created to create Cases whenever a new Email is received in your Outlook Inbox

flow-connection  

 

case

 

This flow is an External-System Change Triggered Flow, meaning it is invoked automatically whenever a change occurs on the Outlook side — such as a new email, calendar update, or other Microsoft event.

For the {UserId} field shown in the screenshots, you can provide either:
  • The Object ID of your user from Microsoft Azure Active Directory, or
  • The User Principal Name (UPN) (e.g., user@domain.com) associated with your Microsoft account.


The Polling Frequency determines how often the MuleSoft connector checks Microsoft Outlook for new or updated events. A lower value means more frequent checks and near real-time updates, while a higher value reduces API call volume.

Knowledge 기사 번호

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