How to Request Technical Support for m3ter

To submit a support request to m3ter, follow these steps:

1. Find self-service help first (optional):

• • m3ter Documentation provides product guidance, technical documentation, API reference information, and troubleshooting content.
  • Contacting m3ter Support explains how to prepare and submit a support request.
  • m3ter Service Status provides information about active incidents, service availability, and planned maintenance.

2. Submit or manage a technical support request:

• • Go to the m3ter Support portal and sign in to:
    • Submit a new technical support request.
    • Review or update an existing request.
    • Report a product incident or suspected defect.
    • Ask a technical, billing, or account-related question.
    • Submit a feature request.
    • You can also access the portal from the m3ter Console by selecting Help, then Support.

3. Use the channels included in your support plan

• • Silver Support: Submit and manage requests through the m3ter Support portal.
  • Gold Support: Use the portal and any dedicated Slack, Microsoft Teams, or telephone channel provided during onboarding or identified in your Order Form.