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Map Layers Do Not Render in the Scheduling Console in the Field Service

게시 일자: Jul 27, 2026
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Issue

After upgrading the Field Service Lightning (FSL) package, map layers in the Scheduling Console may fail to render. As a result, service resource locations and planned routes are not displayed, causing the map to appear blank or incomplete.

This issue affects users assigned to the Field Service Dispatcher permission set, while other Scheduling Console functionality may continue to work as expected.

Cause

The Scheduling Console requires the Show Planned Route app permission to display map layers. When the permission is not enabled, service resources and planned routes cannot be rendered on the map.


 
솔루션
Enable the Show Planned Route app permission by completing the following steps:
  1. In Setup, use Quick Find to search for Permission Sets.
  2. Click Field Service Dispatcher.
  3. Click App Permissions.
  4. Locate Scheduling Console in the app permissions list.
  5. Check the Show Planned Route checkbox.
  6. Click Save.

     

Once the permission is enabled, the Scheduling Console will display service resource locations and planned routes for users assigned to the Field Service Dispatcher permission set.
Knowledge 기사 번호

005387534

 
로드 중
Salesforce Help | Article