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Map Layers Do Not Render in the Scheduling Console in the Field Service

Publiceringsdatum: Jul 27, 2026
Beskrivning
 

Issue

After upgrading the Field Service Lightning (FSL) package, map layers in the Scheduling Console may fail to render. As a result, service resource locations and planned routes are not displayed, causing the map to appear blank or incomplete.

This issue affects users assigned to the Field Service Dispatcher permission set, while other Scheduling Console functionality may continue to work as expected.

Cause

The Scheduling Console requires the Show Planned Route app permission to display map layers. When the permission is not enabled, service resources and planned routes cannot be rendered on the map.


 
Lösning
Enable the Show Planned Route app permission by completing the following steps:
  1. In Setup, use Quick Find to search for Permission Sets.
  2. Click Field Service Dispatcher.
  3. Click App Permissions.
  4. Locate Scheduling Console in the app permissions list.
  5. Check the Show Planned Route checkbox.
  6. Click Save.

     

Once the permission is enabled, the Scheduling Console will display service resource locations and planned routes for users assigned to the Field Service Dispatcher permission set.
Knowledge-artikelnummer

005387534

 
Laddar
Salesforce Help | Article