Follow the steps below in order until the issue is resolved:
Step 1 — Verify GitHub User Permissions
Confirm which GitHub user was used to authenticate GitHub from the DevOps Center managed package. Ensure that this user has a minimum of Write access to the specific repository — organization-level admin access alone is not sufficient.
Step 2 — Re-authenticate in DevOps Center
Ask the affected user to re-authenticate themselves in DevOps Center, then test access to the pipeline again.
Step 3 — Reset GitHub Authentication via Named Credentials (Resolves most cases)
1. Go to Setup > Named Credentials.
2. Locate the DevOps Center GitHub Named Credential.
3. Under External Data User Authentications, find and delete the affected user's record.
4. Reload DevOps Center.
5. When prompted, sign back in to GitHub.
6. Re-test pipeline access.
Step 4 — Upgrade DevOps Center
If the issue persists after completing Step 3, upgrade the DevOps Center managed package to the latest available version and then repeat the authentication steps above.
NOTE:
Step 3 (resetting Named Credentials) is the most common resolution for authentication failures in DevOps Center.
Ensure the GitHub user being authenticated has repository-level Write access, not just organization-level permissions.
Article: Set Up Named Credentials
Link: https://help.salesforce.com/s/articleView?id=ind.v_contracts_set_up_named_credentials.htm&type=5
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