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Add Contact Point Email to the New Account Creation

Publish Date: Jul 6, 2026
Description

This article explains how you add an email address (Contact Point Email Address) to the New Account Creation screen in Salesforce Life Sciences Cloud (LSC).

Customers describe this as: "Checking if we can add contact point email address to New Account Creation screen in LSC" and "blocker to create contact record." The New Account Creation experience in LSC is typically driven by a Lightning quick action, screen flow, or OmniScript on the Account object, and Contact Point Email Address [ContactPointEmail] is a child object related to a Contact or Account, not a native field on the Account record.

Because of this, the email field does not appear automatically on the creation screen until you add it. This affects administrators and users with the Life Sciences permission set licenses configuring the account onboarding screen. There is no system error message in this scenario; the screen simply lacks the email field. Adding the field is a configuration change, not a defect.

Resolution

Follow the cause that matches how your New Account Creation screen is built.

 

Cause 1: The screen is a Lightning record-page quick action.
1. Go to Setup > Object Manager > Account > Page Layouts and open the layout used for new account creation.
2. Confirm the related lists section includes Contact Point Emails [ContactPointEmail]; if missing, drag the Contact Point Emails related list onto the layout and click Save.
3. To capture the email during creation rather than after, build a screen flow as described in Cause 2, because a standard quick action cannot edit a child object inline.

Cause 2: The screen is a Screen Flow.
1. Go to Setup > Flows and open the flow launched by your New Account Creation action.
2. Add a Screen element with a Text input component labeled Email Address.
3. After the Create Records element that creates the Account, add a second Create Records element on object Contact Point Email [ContactPointEmail].
4. Set field [EmailAddress] to the Email Address screen variable, set [ParentId] to the new Account record Id from the prior Create Records element, and set [IsPrimary] to true.
5. Click Save, then Activate.

Cause 3: The screen is an OmniScript (OmniStudio).
1. Go to OmniStudio > OmniScripts and open the New Account Creation OmniScript.
2. In the Build panel add an Email element labeled Email Address.
3. Add or edit a DataRaptor Post or Integration Procedure step that inserts a Contact Point Email [ContactPointEmail] record with [EmailAddress] mapped to the Email element and [ParentId] mapped to the created Account Id.
4. Set [IsPrimary] to true so the email is treated as the primary contact email.
5. Activate the new OmniScript version.

 

Field-level security for all causes:
1. Go to Setup > Object Manager > Contact Point Email > Fields & Relationships > Email Address [EmailAddress] > Set Field-Level Security.
2. Set Visible to checked for the Life Sciences profiles and permission sets your account-creation users hold.
3. Click Save.

Confirm the issue is resolved by opening the New Account Creation screen, entering an email in the Email Address field, completing the account, and verifying a Contact Point Email record with that address and [IsPrimary] = true appears in the new account's Contact Point Emails related list.

Knowledge Article Number

005387935

 
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