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Revenue Cloud Quote Clone Fails: UNEXPECTED_ERROR_DURING_LOOKUP

Data pubblicazione: Oct 8, 2026
Descrizione

Error When Cloning Quote Line Item Segments in Revenue Cloud

On a Revenue Cloud quote with multiple line items, cloning a segment triggers a popover error message:

UNEXPECTED_ERROR_DURING_LOOKUP

This popover error indicates that a lookup limit or timeout was reached while the Revenue Cloud Pricing Procedure processed the cloned line items. The issue occurs only during the segment cloning process. Other actions, such as Reprice All, complete successfully. The behavior applies to Revenue Cloud (Core) Transaction Management in Lightning Experience.

Cause: Decision Table Data Volume Limits

The error occurs when Revenue Cloud Decision Tables used by the Revenue Cloud Pricing Procedure are configured with a low data volume type. These tables typically support pricing logic such as custom promotions or volume discounts. Cloning a segment sends many line items through the Pricing Procedure lookups at the same time. The lookup volume exceeds what the low-volume Decision Table type supports, and a lookup timeout or limit exception results. Backend logs show a failure related to the PriceAdjustmentMatrix, the pricing object that stores adjustment data used during the lookup.

Risoluzione

Resolution: Change Revenue Cloud Decision Table Type to Medium Volume

Changing the data volume type of each Decision Table used by the Revenue Cloud Pricing Procedure to Medium volume allows the lookups to handle the larger number of cloned line items. Medium volume Decision Tables (Advanced) support higher lookup volumes than the default type, which removes the limit that triggers the error.

Before starting, confirm that the user has administrative permissions to modify Business Rules Engine configurations and Decision Tables in Revenue Cloud.

  1. Open the App Launcher (nine-dot icon) and select Decision Tables. The list of Decision Tables is displayed.
  2. Open the first Decision Table associated with the Revenue Cloud Pricing Procedure. The Decision Table detail page is displayed.
  3. Click Edit. The Decision Table settings become editable.
  4. Change the table type selection to Medium volume Decision Table (Advanced). The new data volume type is selected.
  5. Save and activate the Decision Table. The updated table becomes active for pricing lookups.
  6. Repeat steps 2 through 5 for every other Decision Table used by the Pricing Procedure. All related tables then support the higher lookup volume.
  7. Return to the Quote record and refresh the browser page. Clone the segment again to verify that the clone completes without the UNEXPECTED_ERROR_DURING_LOOKUP popover.
Numero articolo Knowledge

005388164

 
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