Loading
Upcoming Mandatory Changes to Public Key Infrastructure (PKI)Read More
Salesforce Enforces New Security Requirements in Summer 2026Read More

Tableau Cloud Using Salesforce as SAML IdP, Duplicate Entity Id Causing Failure

Publish Date: Jul 9, 2026
Description

When configuring Tableau Cloud to use Salesforce as a SAML Identity Provider (IdP), the SAML login fails due to a duplicate Entity ID used in both the Connected App and the External Client App within Salesforce.

The Identity Provider Event Log (Setup > Quick Find > Identity Provider Event Log) in Salesforce displays the following error message:
"Error: External client app or its SAML plugin is disabled"

Resolution

Re-configure SAML setting again to use different Entity ID

refer to Configure SAML with Salesforce

Knowledge Article Number

005388198

 
Loading
Salesforce Help | Article