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Tableau Cloud Using Salesforce as SAML IdP, Duplicate Entity Id Causing Failure

Fecha de publicación: Jul 9, 2026
Descripción

When configuring Tableau Cloud to use Salesforce as a SAML Identity Provider (IdP), the SAML login fails due to a duplicate Entity ID used in both the Connected App and the External Client App within Salesforce.

The Identity Provider Event Log (Setup > Quick Find > Identity Provider Event Log) in Salesforce displays the following error message:
"Error: External client app or its SAML plugin is disabled"

Solución

Re-configure SAML setting again to use different Entity ID

refer to Configure SAML with Salesforce

Número del artículo de conocimiento

005388198

 
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Salesforce Help | Article