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"Specify at Least One Value Under the Account Information Section" Error When Searching Accounts

Data pubblicazione: Jul 2, 2026
Descrizione

In Financial Services Cloud, when searching for a business or person account by ID or business license, the following error may appear:

"We couldn't search for matches. Specify at least one value under the Account Information section and try again."

This error fires when the search component submits no recognized search criteria, even though a value was entered.

Common scenarios include:

  • The field typed into is not part of the field set or search layout.
  • The searchable field is hidden by field-level security for the user's profile or permission set
  • This affects users with FSC Sales or Financial Services Cloud Extension licenses
Risoluzione
Cause 1: The Field Is Not in the Search Field Set or Search Layout
  1. From Setup, go to Object Manager > Account > Search Layouts.
  2. Open the search layout and confirm it includes the fields you want to search on.
  3. Go to Object Manager > Account > Field Sets and open the field set driving the Account Information search section.
  4. Add the required fields to the field set and click Save.
Cause 2: Field-Level Security Is Hiding the Field
  1. From Setup, go to Object Manager > Account > Fields & Relationships and open the field you are searching on.
  2. Click Set Field-Level Security.
  3. For each affected profile, check Visible.
  4. Click Save.
Cause 3: No Value Entered in the Section
  1. In the FSC account search, ensure you are entering your value inside a field within the Account Information section. 
  2. Enter at least one value before clicking Search. The error indicates the submitted criteria set was empty.
Numero articolo Knowledge

005388232

 
Caricamento
Salesforce Help | Article