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CPQ Billing: Cancel and Rebill fails with error "AR Status cannot be modified"

Julkaisupäivä: Jul 1, 2026
Kuvaus

When an invoice is posted, the AR Status and AR Action fields on the Invoice, as well as the AR Status field on the Invoice Lines, must be blank in order to perform a Cancel and Rebill operation (after the first attempt at Cancel and Rebill, these fields are populated. If issues occur, they are typically not reverted automatically).

You may encounter an error like the following:

FIELD_CUSTOM_VALIDATION_EXCEPTION, AR Status cannot be modified.: []
Class.blng.InvoiceDomain.changeARStatusInvoiceLines: line 603, column 1
Class.blng.InvoiceDomain.handleAfterUpdate: line 415, column 1
Class.blng.TriggerManager.triggerHandler: line 171, column 1
Class.blng.TriggerManager.triggerHandler: line 48, column 1
Trigger.blng.InvoiceTrigger: line 16, column 1

Ratkaisu

To resolve this, these fields need to be set to Null:

  • AR Status & AR Action on the Invoice
  • AR Status on the Invoice Lines

To achieve that, you'll need to temporarily disable the triggers, clear the field values, and then re-enable the triggers.

Knowledge-artikkelin numero

005388236

 
Ladataan
Salesforce Help | Article