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Prep Conductor fails to start after adding additional node to the single node of Tableau Server

Publish Date: Jul 3, 2026
Description

After installing Tableau Server 2025.3, restoring backup data from an older version, and adding an additional node, Prep Conductor could not start , the status is unavailable.

Resolution

1. Add static hostname mappings in the hosts file on each Tableau Server node so that each server can resolve the other node by hostname.

For example, On the first node, add the entry mapping the second node IP address to its hostname. On the second node, add the entry mapping the first node IP address to its hostname.

2. After saving the hosts file entries, verify hostname resolution from both nodes by pinging each server by hostname from the other server.

3. Restart Tableau Server by running tsm restart, then run tsm status -v to confirm that all services, including Prep Conductor, start successfully.

 

Knowledge Article Number

005388369

 
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