Calculate Provider Activity Goal Measures Job Fails with "Batch Job Already in Progress" or "Currently in Maintenance" Errors

Step-1. Verify that no previous Activity Plan jobs are in progress

Run the following SOQL query to locate the org-level Activity Plan job metadata:

SELECT Id, Name, RecordApiName, LifeScienceMetadataCategory.Name
FROM LifeSciMetadataRecord

Open the ActivityPlanJob_OrgLevel record and navigate to the Related tab.

Open the Life Science Metadata Field Values related list and locate the JobStatus record.

If the Text Value is In Progress, update it to Completed and save the record.

Note:

If the JobStatus is updated to Completed, the Calculate Provider Activity Goal Measures job may execute successfully; however, it can become stuck in an In Progress state again. When this occurs, subsequent attempts to run the job continue to fail with the "An instance of Activity Plan Calculation Batch is already in progress" error. This behavior typically indicates an underlying configuration issue with the Provider Activity Measure Type and requires the configuration to be reviewed as described in the next step.

Step 2. Verify the Provider Activity Measure Type Configuration

Review the Provider Activity Measure Type record associated with the affected activity type.

Ensure that the following fields are configured correctly based on your organization's data model and business requirements:

• Activity Parent Object
• Activity Parent Object Relationship Field

Example: For a Product-based Provider Visit Product DetailingType, these fields may be configured as:

• Activity Parent Object: Provider Visit
• Activity Parent Object Relationship Field: ProviderVisitId

If these fields are missing or incorrectly configure

Step-3. Rerun the Activity Plan jobs

Before rerunning the Calculate Provider Activity Goal Measures job, verify that all Activity Plan-related batch jobs have completed successfully and that none remain in an In Progress state.

Once the Provider Activity Measure Type configuration is corrected and all previous jobs have completed, rerun the Calculate Provider Activity Goal Measures job. The batch should execute successfully without returning the "An instance of Activity Plan Calculation Batch is already in progress" error.