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Experience Cloud Users Lose Access to Product Fault Code and Code Set Objects After Removing Industry Service Excellence Permission Set License

公開日: Jul 6, 2026
説明
Experience Cloud users (Partner Community or Customer Community Plus), including users accessing Salesforce through the Field Service Mobile app, may unexpectedly lose access to the Product Fault Code and Code Set objects after the Industry Service Excellence (ISE) Permission Set License (PSL) is removed.
The Industry Service Excellence PSL documentation does not explicitly list these objects as controlled by the license, which can make the behavior appear unexpected. However, access to these Industry Cloud objects is actually governed by Warranty Lifecycle Management licensing for Experience Cloud users.
To access these objects, Experience Cloud users require:
  • A Customer Community Plus license (for applicable Manufacturing Cloud license SKUs)
  • The Warranty Management for Experience Cloud Permission Set License (WarrantyMgmtForExprcCloudPsl)
In many customer environments, the Industry Service Excellence PSL coexists with the required Warranty Management licensing. When the ISE PSL is removed, the underlying Warranty Management licensing dependency becomes apparent, resulting in the loss of object access.
Affected objects include:
  • Product Fault Code
  • Code Set
解決策
For affected Experience Cloud users:
  1. Navigate to Setup → Users.
  2. Open the affected user record.
  3. Under Permission Set License Assignments, assign the Warranty Management for Experience Cloud Permission Set License.
  4. Verify the user is assigned a Customer Community Plus license (where required by the applicable Manufacturing Cloud license SKU).
  5. Have the user log out and back in, or restart the Field Service Mobile application, and verify access has been restored.
If the customer does not currently own the Warranty Management for Experience Cloud license, they should contact their Salesforce Account Executive to purchase the required entitlement.
Unsupported Permission Set Licenses
The following Permission Set Licenses are not supported for Partner Community or Customer Community Plus users and should not be assigned as alternatives:
  • Claims Management Foundation Permission Set License
  • Warranty Lifecycle Management Permission Set License (internal user version)
ナレッジ記事番号

005388583

 
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Salesforce Help | Article