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Consent component is not showing data for SalesRep users for Account record

Дата публикации: Jul 6, 2026
Описание
SalesRep or non-admin users were unable to see consent data on the Consent component for an Account record. The reported behavior included a No available communication subscriptions error, and after updating access to CommSubscription, the user then saw a You don not have sufficient rights to access this page error on the consent tab.
Решение

1. Verify whether the issue affects only non-admin users and collect a specific affected Account record that reproduces the behavior.

2. Confirm the affected user has record access to CommSubscription and the related consent objects. If needed, update sharing so the user can access CommSubscription records.

3. Validate that the user has the required access for Consent, Snapshot, and Digital Signature related functionality, and confirm that the system permission Gives users access to Customer Engagement features is assigned through the relevant permission set.

4. If permissions appear correct, test by logging in as the affected user and recheck the Consent component on the Account record.

Номер статьи базы знаний

005388597

 
Загрузка
Salesforce Help | Article