Proactive Alert Monitoring: Agent Rate Limit Errors

Resolution:

Here are some common practices & resources that may help to resolve issues related to this alert:

• Review any recently created or modified agents for looping behavior.

  • An agent topic or action that repeatedly calls itself, or aggressive retry logic in a custom integration, can rapidly consume your org’s request allowance.

  • If the increase in errors began right after an agent change was deployed, consider deactivating or rolling back that change to see if the errors stop.

• Review your recent Agentforce usage and consumption.

  • If your usage has grown due to legitimate business volume (for example, a new agent launch or seasonal traffic), contact your Salesforce account team to review your limits and capacity.

• If neither of the above applies, consider this as an issue on the Salesforce side.

  • You will be notified through your support case as the issue is investigated and when the service is restored.