Proactive Alert Monitoring: Voice Agent Response Failures

Resolution:

Here are some common practices & resources that may help to resolve issues related to this alert:

• Place a test call to your voice agent to confirm the behavior callers are experiencing.

• Review any recent changes to the affected voice agent.

  • If a new agent version, topic, or action was recently deployed, consider rolling back the change to see if the errors stop.

• Verify your telephony setup and any connected services used by the voice agent are active and correctly configured.

• If the failures continue, consider this as an issue on the Salesforce side.

  • You will be notified through your support case as the issue is investigated and when the service is restored.