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Proactive Alert Monitoring: Voice Agent Response Failures

Publiseringsdato: Jul 20, 2026
Beskrivelse

The Signature Success plan’s Proactive Monitoring product will monitor for, and alert you about Voice Agent Response Failures when a high percentage of your voice agent’s conversation turns result in an error. This alert applies to Agentforce voice (phone) channels only.

If you receive an alert from the Proactive Monitoring service related to this metric, it indicates that callers interacting with your voice agent may be experiencing failed responses — for example, silence, an error prompt, or a dropped or escalated call.

 

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Resolution:

Here are some common practices & resources that may help to resolve issues related to this alert:

  • Place a test call to your voice agent to confirm the behavior callers are experiencing.

  • Review any recent changes to the affected voice agent.

    • If a new agent version, topic, or action was recently deployed, consider rolling back the change to see if the errors stop.

  • Verify your telephony setup and any connected services used by the voice agent are active and correctly configured.

  • If the failures continue, consider this as an issue on the Salesforce side.

    • You will be notified through your support case as the issue is investigated and when the service is restored.

Knowledge-artikkelnummer

005389007

 
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Salesforce Help | Article