Proactive Alert Monitoring: Planner Session Start Failures

Resolution:

Here are some common practices & resources that may help to resolve issues related to this alert:

• Verify the affected agent is active.

  • The agent activation toggle can be found in Setup → Search for Agentforce Agents.

• Test the agent in the Agentforce Studio preview to confirm whether new conversations can be started.

• Review any recent changes to the agent.

  • If a new agent version was recently deployed, or topics, actions, or connected data sources were changed, consider rolling back the change to see if sessions start successfully again.

• Verify that the integration user and channel configuration (for example, Embedded Messaging deployment) used by the agent have not changed.

• If sessions still fail to start, consider this as an issue on the Salesforce side.

  • You will be notified through your support case as the issue is investigated and when the service is restored.