MuleSoft Designated Contact Not Appearing for Assignment in Salesforce Help Portal

CAUSE

The individual intended to be a Designated Contact has not fully established their MuleSoft identity within the Salesforce Help Portal system. This typically occurs when they have not completed the specific MuleSoft login path within the Help Portal, which is necessary for their profile to be correctly recognized and made available for assignment by a Primary Designated Contact.

SOLUTION

Instruct the individual who needs to be added as a Designated Contact to perform the following steps to properly initialize their MuleSoft identity within the Help Portal:

1. Navigate to the Salesforce Help Portal: https://help.salesforce.com/s/
2. Click the 'Login' button located in the top right corner of the page.
3. On the login screen, click the 'MuleSoft' logo.
4. Select 'US Cloud' (or the appropriate cloud region where your Anypoint Platform organization resides).
5. Enter your Anypoint Platform credentials (email and password) to log in.
6. Once the new Designated Contact has successfully logged in using this method, the Primary Designated Contact should then be able to add them as a Designated Contact following the standard procedure (e.g., as described in the article Create and Manage Designated Contacts on Salesforce Help).