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Error upon repricing orders in Revenue Cloud

Date de publication: Jul 21, 2026
Description

With the Summer '26 release, the following error is thrown upon repricing an order in Revenue Cloud if some of the used custom tags within the pricing procedure are not mapped via OrderEntitiesMapping -

We couldn't refresh the prices. Ask your Salesforce admin for help.
We couldn’t fetch the data for ExtSalesTransactionContext context definition. Try again later or contact your Salesforce admin for help.

Here, ExtSalesTransactionContext is the name of the currently used extended SalesTransaction context definition.

Résolution

This error can be resolved in 2 ways -

  1. Map all used custom tags within the pricing procedure via OrderEntitiesMapping
  2. Run separate pricing logic on quotes and orders
Numéro d’article de la base de connaissances

005389416

 
Chargement
Salesforce Help | Article