Marketing Cloud Personalization | Inventory Setup Timing for New Item in High Engagement Category Trigger

This section explains how to set up the new item publish date and inventory addition to ensure the New Item in High Engagement Category trigger fires.

Inventory Conditions Required for Firing

The New Item in High Engagement Category trigger checks for new items every six hours.
For the New Item in High Engagement Category trigger to fire, the item's inventory must be one or greater at the exact time the item is published.
Therefore, the New Item in High Engagement Category trigger does not fire in the following scenarios.

• A new item is imported with zero inventory and remains in that state when the six-hour check occurs.
• The inventory count is updated from zero to one or greater via subsequent ETL processing after six hours have passed since the item's publish date.

Data Adjustment Procedures During ETL Integration

To prevent timing discrepancies between the item publish date and the inventory becoming one or greater, adjust the item integration using one of the following methods.

1. Simultaneous Import
   Verify that both the new item publish date and an inventory of one or greater are set.
   Include both data points in the same ETL file and perform the import.
2. Publish Date Adjustment
   Identify situations where inventory data is integrated as one or greater at a later time.
   Set the date and time when the inventory becomes one or greater as the publish date for that specific item.