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Tableau Desktop Slow Opening Published Data Source After Upgrading Tableau Server to 2025.3.x

Date de publication: Jul 22, 2026
Description

Tableau Desktop takes ~60 seconds to open a Published Data Source (live or extract)

Web authoring on Tableau Server is fast — unaffected

Issue reproduces across all Desktop client machines, including Desktop installed on the same machine as Tableau Server

Local copy of the Published Data Source opens normally in Desktop

Data Server and Hyper logs show healthy response times (dataserver/create.xml completes in ~1s)

Tableau Desktop log.txt shows two sequential GraphQL calls, each blocking for ~30 seconds

 

Desktop log pattern:

POST /relationship-service-war/graphql  -> 200, 119 bytes, 30.29 s
POST /relationship-service-war/graphql  -> 200, 119 bytes, 30.95 s
GraphQLHelper::GetData error: (empty error string)


httpd access log shows 100% failure rate on all three Metadata API endpoints:

EndpointMedian durationResponse
/api/metadata/graphql~30.6 sHTTP 200, 119 bytes
/api/exp/metadata/graphql~30.9 sHTTP 200, 119 bytes
/relationship-service-war/graphql~30.7 sHTTP 200, 119 bytes

 

Résolution

Perform a full metadata services re-ingestion:

 

tsm maintenance metadata-services get-status
tsm maintenance metadata-services disable
tsm stop
tsm start
tsm maintenance metadata-services enable
tsm maintenance metadata-services get-status

 

After re-enabling, monitor the ingestion progress using the Backfill API. For environments with ~60 Creators / ~700 Viewers, re-ingestion typically completes in under 2 hours.

Ressources supplémentaires

This issue is expected to affect any Tableau Server 2025.3.x deployment where metadata services did not complete ingestion successfully after the upgrade

A full restart (tsm stop / tsm start) before re-enabling metadata services is recommended to ensure a clean NIMC initialisation

There is no client-side workaround to skip or make the metadata GraphQL calls asynchronous — the fix must be applied server-side

For the duration of the outage, users can work around the slowness by creating a local copy of the Published Data Source in Tableau Desktop (right-click the data source → Create Local Copy)

Numéro d’article de la base de connaissances

005389446

 
Chargement
Salesforce Help | Article