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Field Service Mobile App: Related List Field Labels Are Truncated on iOS and Android

Дата публикации: Jul 23, 2026
Описание

Users of the Salesforce Field Service Mobile app may notice that field labels on related list cards are not fully visible when the label text is long. The truncation behavior differs by platform but is incorrect on both:

On iOS  labels are truncated from the middle — for example, "Duration (In M… tes)" or "Destination … ation".

On Android , labels are truncated at the end — for example, "Duration (In M...".

  

The expected behavior on both platforms is that field labels should display in full without any truncation.

The issue occurs on the Related tab of Work Orders across multiple related lists including Product Requests and Time Sheet Entries. It affects both Sandbox and Production environments. Labels most commonly affected include Destination Location, Source Location, and Duration (Minutes).

Решение

There is no configuration-based workaround to prevent label truncation on either platform.

Tap the related list record to open the full detail page where all field labels and values display completely.

Номер статьи базы знаний

005389829

 
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Salesforce Help | Article