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Slack Notifications Not Working for Unified Employee License (UEL) Users

게시 일자: Jul 26, 2026
상세 설명

Slack notifications sent through multichannel notifications may fail for users with a Unified Employee License (UEL), while notifications continue to work as expected for internal fulfillers and system administrators.

This issue can occur when an incident notification is triggered to the user specified in the Reported By field and the recipient has a Unified Employee License.

솔루션
  • Assign the Employee Slack Notifications permission to the affected Unified Employee License (UEL) user.
Knowledge 기사 번호

005390031

 
로드 중
Salesforce Help | Article