Service-Field Service: Contact Field Mapping in Self-Service Scheduling Component

When configuring the Self-Service Scheduling component in Experience Cloud, admins need to know which Contact fields populate the customer name and phone number shown in the reschedule portal, and how to verify this mapping is working correctly.

Cause

The component pulls customer name and phone directly from the Contact record linked via the Service Appointment's Contact lookup field. If that lookup is empty, or if the linked Contact record is missing a name or phone value, the component has nothing to display.