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State and Country/Territory Picklists: "Change To" Dropdown in Convert Wizard Does Not Display the Configured Value

Date de publication: Jul 30, 2026
Description

When using the State and Country/Territory Picklists Convert wizard, the "Change To" dropdown does not display the exact value that is configured.

 - The Configure list shows a country with a customized name (e.g., "Viet Nam").
 - The Convert wizard's "Change To" dropdown shows the standard name for the same country (e.g., "Vietnam") instead of the configured value.
 - Users are unable to map existing text values to the intended label from the 'Change To' dropdown.

 

The Convert wizard evaluates whether the logged-in user's language matches the org's default  language. When these differ, the wizard bypasses the configured label (master_label) and falls back to the standard English label for that country code.

 

Résolution

 Option 1 — Use a user account whose language matches the org default language
  1. Identify the org's default language via Setup > Company Information > Default Language.
  2. Log in as a user whose personal language matches the org default language.
  3. Navigate to Setup > State and Country/Territory Picklists > Convert.
  4. The "Change To" dropdown will now display the configured value correctly.
  5. Complete all country/state mappings in that session.

 

  Option 2 — Temporarily change your personal language
  1. Go to Personal Settings > Language & Time Zone.
  2. Set Language to match the org's default language.
  3. Save and refresh the page.
  4. Run the Convert wizard — the configured label will appear correctly.
  5. After completing the conversion, revert your language setting

Numéro d’article de la base de connaissances

005390256

 
Chargement
Salesforce Help | Article