Informatica Support FAQ’s

How to Engage with Informatica Architects

Work with our Success Architects to review, maintain, and enhance your Informatica environments, resolving design challenges and uncovering opportunities for maximum technical health and business scalability.

Browse all available Informatica Success Architect sessions here.

Please reach out to your Customer Success Manager (CSM) for guidance to ensure you select the best path(s).

How to Request Key Event Management Support

Prepare for events like go-live events with our Key Event Management.

Open a “Critical Activity Support” Case on the Informatica Support portal.

How to Request Informatica Expert Coaching

Enable your teams with specialized one-to-one engagements. Get personalized guidance from Informatica experts on your unique business use cases and discover the features and insights you need to achieve your goals.

Click on “ASK AN EXPERT” at https://support.informatica.com.  Browse all available expert coaching topics here.

How to Access Informatica Education

Getting Started on Informatica

The Informatica Success Portal is available to everyone as a micro-learning platform providing a personalized digital experience to accelerate product adoption and enhance business outcomes. Whether in a trial phase or executing a production implementation, the Success Portal offers insights into product features, architecture details, best practices, and more.

Create your Informatica account to access training offerings. 

Your Informatica Training Entitlement

Deep dive into Informatica products with immersive courses with hands-on lab exercises. Register for any available seat in the catalog.

• Signature Success Plans include free access to all live public training and self-paced onDemand courses.  

• Premier Success Plans include free access to all self-paced onDemand courses. 

Training entitlements will be assigned based on the email domain of the customer contact associated with the order. This allows us to accurately provision access for all employees within the customer's organization. If additional corporate email domains are required; submit additional corporate email domains for inclusion here. Validated domains will be incorporated to ensure complete access for eligible employees.