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Agentforce in Government Cloud Available Products and Features
Fecha de publicación: Aug 3, 2026
Descripción
Learn more about Agentforce Products and Features across Salesforce Government Cloud.
The Salesforce Government Cloud Plus and Government Cloud Plus Defense environments are dedicated instances of Salesforce Customer 360, which is composed of Salesforce’s industry-leading Platform-as-a-Service (PaaS) and Software-as-a-Service (SaaS) offerings. These environments are designed for mission impact and for use by U.S. federal, state, and local government customers, U.S. government contractors, and Federally Funded Research and Development Centers (FFRDCs).
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Salesforce Government Cloud Plus maintains a FedRAMP High Provisional Authority to Operate (P-ATO) along with IRS 1075, and NIST SP 800-171 attestations. DoD IL2 provisional authorization is also granted via FedRAMP reciprocity.
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Salesforce Government Cloud Plus Defense maintains a FedRAMP High P-ATO from the JAB, along with a DoD IL5 PA, IRS 1075, and NIST SP 800-171 attestations.
We strive to maintain parity between our commercial cloud products and our Government Cloud offerings. However, there are many factors that may create differences in accreditations and customers may choose to accept the risks of using products that haven't met the same accreditation standards. The following table outlines the:
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Authorized: Products that are included within the FedRAMP High, and DoD IL5 Authorization Boundaries.
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Interoperable: Products have undergone functional testing within a Government Cloud instance to ensure all functionality is working as intended. The product hasn't been evaluated and assessed in accordance with FedRAMP/DoD security and authorization boundary requirements, but customers can make a risk-based decision and take on any risk due to the product not being FedRAMP authorized.
Note: Salesforce products that aren't in the table below aren't available in Government Cloud Plus as they haven't passed functional testing yet.
Note: Out of Boundary products may be blocked or adversely impacted by network access limitations for U.S. Government customers on restricted access networks such as the Non-Classified Internet Protocol Routing Network (NIPRNet) or other restricted enclaves. Customers are responsible for following safe software deployment best practices and testing functionality of interoperable products in a non-production environment.
For a description of Salesforce’s current product offerings, please see http://www.salesforce.com/products/. For more detailed information on Salesforce’s security and compliance posture for Salesforce Government Cloud Plus and Salesforce Government Cloud Plus Defense, please contact your Salesforce Account Executive.
Disclaimer: The information provided below is strictly for the convenience of our customers and is for general informational purposes only. Salesforce does not warrant the accuracy or completeness of any information, text, graphics, links, or other items in this document. Salesforce advises its customers that though a product may be included within the FedRAMP High, or DoD IL5 Authorization Boundaries, specific features of such product may or may not be included within such boundaries. Salesforce does not guarantee that you will achieve any specific results if you utilize this document. It may be advisable for you to consult with a professional, such as an agency authorization official, agency counsel, accountant, architect, business advisor or professional engineer to get specific advice that applies to your particular situation. This document is subject to change at any time without notice. Because Salesforce continues to innovate by providing each customer multiple major release upgrades each year, we cannot guarantee that these answers will remain the same over time. The rights and responsibilities with regard to your use of Salesforce's online software services shall be set forth in a negotiated agreement that does not incorporate the attached document.
Solución
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Government Cloud Plus |
Government Cloud Plus - Defense | |
|
|
FedRAMP High / DoD IL2 Authorized |
Interoperable |
DoD IL5 Authorized |
|
LLM Availability | |||
|
Amazon Bedrock Nova Lite |
No |
Not Applicable |
No |
|
Amazon Bedrock Nova Pro |
No |
Not Applicable |
No |
|
Anthropic Claude 3 Haiku |
No |
Not Applicable |
No |
|
Anthropic Claude Haiku 4.5 |
No |
Not Applicable |
No |
|
Anthropic Claude Opus 4.5 |
No |
Not Applicable |
No |
|
Anthropic Claude Opus 4.6 |
No |
Not Applicable |
No |
|
Anthropic Claude Opus 4.7 |
No |
Not Applicable |
No |
|
Anthropic Claude Opus 4.8 |
No |
Not Applicable |
No |
|
Anthropic Claude 3.7 Sonnet |
No |
Not Applicable |
No |
|
Anthropic Claude Sonnet 4 Amazon Web Services (AWS) hosts this version of the model. |
No |
Not Applicable |
No |
|
Anthropic Claude Sonnet 4.5 Amazon Web Services (AWS) hosts this version of the model. |
Yes |
Not Applicable |
No |
|
Anthropic Claude Sonnet 4.6 |
No |
Not Applicable |
No |
|
Anthropic Claude Sonnet 5 |
No |
Not Applicable |
No |
|
NVIDIA Nemotron 3 Nano 30B (Beta) |
No |
Not Applicable |
No |
|
NVIDIA Nemotron 3 Super 120B (Beta) |
No |
Not Applicable |
No |
|
Azure OpenAI GPT 4 Omni |
Yes |
Not Applicable |
Yes |
|
Azure OpenAI GPT 4 Omni Mini |
Yes |
Not Applicable |
Yes |
|
Azure OpenAI GPT 4.1 |
Yes |
Not Applicable |
Yes |
|
Azure OpenAI GPT 4.1 Mini |
Yes |
Not Applicable |
Yes |
|
Azure OpenAI GPT 5 |
No |
Not Applicable |
No |
|
Azure OpenAI GPT 5 Mini |
No |
Not Applicable |
No |
|
Azure OpenAI GPT 5.1 |
Yes |
Not Applicable |
Yes |
|
Azure OpenAI GPT 5.2 |
No |
Not Applicable |
No |
|
Azure OpenAI GPT 5.4 |
No |
Not Applicable |
No |
|
Azure OpenAI GPT 5.4 Min (Beta) |
No |
Not Applicable |
No |
|
Azure OpenAI GPT 5.5 (Beta) |
No |
Not Applicable |
No |
|
Azure OpenAI O3 |
No |
Not Applicable |
No |
|
Azure OpenAI O4 Mini |
No |
Not Applicable |
No |
|
text-embedding-ada-002 |
No |
Not Applicable |
No |
|
Vertex AI (Google) Gemini 2.5 Flash |
No |
Not Applicable |
No |
|
Vertex AI (Google) Gemini 2.5 Flash Lite |
No |
Not Applicable |
No |
|
Vertex AI (Google) Gemini 2.5 Pro |
No |
Not Applicable |
No |
|
Vertex AI (Google) Gemini 3 Flash (Beta) |
No |
Not Applicable |
No |
|
Vertex AI (Google) Gemini 3 Pro (Beta) |
No |
Not Applicable |
No |
|
Vertex AI (Google) Gemini 3.1 Flash Lite |
No |
Not Applicable |
No |
|
Vertex AI (Google) Gemini 3.1 Pro (Beta) |
No |
Not Applicable |
No |
|
Vertex AI (Google) Gemini 3.5 Flash |
No |
Not Applicable |
No |
|
BYOLLM Integration Availability This option lets you select the provider and LLM that you want to use. This table shows the available Bring Your Own Large Language Model (BYOLLM) integrations in Government Cloud. | |||
|
Connect an Azure OpenAI Model |
Yes |
Not Applicable |
Yes |
|
Connect an OpenAI Model |
Yes |
Not Applicable |
Yes |
|
Connect to Google Vertex AI |
Yes |
Not Applicable |
Yes |
|
Connect to Amazon Bedrock |
Yes |
Not Applicable |
Yes |
|
Connect to your LLM |
Yes |
Not Applicable |
Yes |
|
Agentforce Licenses | |||
|
Agentforce for Education Cloud Add-on - GovCloudPlus |
Yes |
Not Applicable |
Not Applicable |
|
Agentforce for Education Cloud Add-on - GCPD |
Not Applicable |
Not Applicable |
Yes |
|
Agentforce for Financial Services Add-on - GovCloudPlus |
Yes |
Not Applicable |
Not Applicable |
|
Agentforce for Health Add-on - GovCloudPlus |
Yes |
Not Applicable |
Not Applicable |
|
Agentforce for Health Add-on - GCPD |
Not Applicable |
Not Applicable |
Yes |
|
Agentforce for Public Sector - GovCloud Add-on |
No |
Yes |
Not Applicable |
|
Agentforce for Public Sector Add-on - GCPD |
Not Applicable |
Not Applicable |
Yes |
|
Agentforce for Public Sector Add-on - GovCloudPlus |
Yes |
Not Applicable |
Not Applicable |
|
Education Cloud - Service - Agentforce 1 Edition - GovCloudPlus |
Yes |
Not Applicable |
Not Applicable |
|
Education Cloud - Service - Agentforce 1 Edition - GCPD |
Not Applicable |
Not Applicable |
Yes |
|
Financial Services Cloud - Service - Agentforce 1 Edition - GovCloudPlus |
Yes |
Not Applicable |
Not Applicable |
|
Public Sector - Service - Agentforce 1 Edition - GovCloudPlus |
Yes |
Not Applicable |
Not Applicable |
|
Public Sector - Service - Agentforce 1 Edition - GovCloud |
No |
Yes |
Not Applicable |
|
Public Sector - Service - Agentforce 1 Edition - GCPD |
Not Applicable |
Not Applicable |
Yes |
|
Health Cloud - Service - Agentforce 1 Edition - GovCloudPlus |
Yes |
Not Applicable |
Not Applicable |
|
Health Cloud - Service - Agentforce 1 Edition - GCPD |
Not Applicable |
Not Applicable |
Yes |
|
Salesforce Foundations - Gov**** |
Yes |
Not Applicable |
Not Applicable |
|
Salesforce Foundations - GCPD**** |
Not Applicable |
Not Applicable |
Yes |
|
Agentforce Platform Features | |||
|
Agentforce Employee Agent (Internal Users) |
Yes |
Not Applicable |
Yes |
|
Agentforce Service Agent (External Users) |
Yes |
Not Applicable |
Yes |
|
Agentforce Service Assistant (Internal Users) |
Yes |
Not Applicable |
Yes |
|
Prompt Builder Models authorized at IL5:
|
Yes |
Not Applicable |
Yes |
|
Agentforce Observability: Agent Analytics 2.0 |
Yes |
Not Applicable |
Yes |
|
Agentforce Observability: Session Tracing |
Yes |
Not Applicable |
Yes |
|
Agentforce Observability: Optimization |
Yes |
Not Applicable |
No |
|
RAG (Retrieval Augmented Generation) Quality Monitoring Agentforce Observability |
Yes |
Not Applicable |
Yes |
|
Legacy Agentforce Builder |
Yes |
Not Applicable |
Yes |
|
New Agentforce Builder |
No |
Not Applicable |
No |
|
Agentforce Voice |
No |
Not Applicable |
No |
|
Agentforce Grid |
No |
Not Applicable |
No |
|
Agentforce Script |
No |
Not Applicable |
No |
|
Agentforce Testing Center (Legacy) |
Yes |
Not Applicable |
Yes |
|
Testing Center (in AF Studio) |
No |
Not Applicable |
No |
|
Agent APIs |
Yes |
Not Applicable |
Yes |
|
Agentforce Data Library (ADL) |
Yes |
Not Applicable |
Yes |
|
BYO LLM |
Yes |
Not Applicable |
Yes |
|
Citations |
Yes |
Not Applicable |
Yes |
|
AI Models |
Yes |
Not Applicable |
Yes |
|
Agentforce Vibes |
No |
Not Applicable |
No |
|
Agentforce Agents / Templates | |||
|
Agentforce (Customer & Employee Agents) |
Yes |
Not Applicable |
Yes |
|
Data 360 | |||
|
AI Models (formerly Einstein Studio) |
Yes |
Not Applicable |
Yes |
|
Calculated Insights |
Yes |
Not Applicable |
Yes |
|
Model Builder
|
Yes |
Not Applicable |
Yes |
|
Notebook AI |
Yes |
Not Applicable |
Yes |
|
Segmentation |
Yes |
Not Applicable |
Yes |
|
Connectors and Integrations |
Yes |
Not Applicable |
Yes |
|
Data Share (BYOL) |
Yes |
Not Applicable |
Yes |
|
Data Lake Objects |
Yes |
Not Applicable |
Yes |
|
Data Transforms |
Yes |
Not Applicable |
Yes |
|
Unify: Identity Resolution (IR) & Profile Explorer |
Yes |
Not Applicable |
Yes |
|
Data 360 One |
Yes |
Not Applicable |
Yes |
|
Digital Wallet |
Yes |
Not Applicable |
Yes |
|
Data Explorer |
Yes |
Not Applicable |
Yes |
|
Data Graphs |
Yes |
Not Applicable |
Yes |
|
Data Governance |
Yes |
Not Applicable |
Yes |
|
Data Spaces |
Yes |
Not Applicable |
Yes |
|
Document AI |
Yes |
Not Applicable |
Yes |
|
Enriched Indexes |
Yes |
Not Applicable |
No |
|
Ensemble Retrievers |
Yes |
Not Applicable |
Yes |
|
Intelligent Context |
Yes |
Not Applicable |
Yes |
|
Activation and Activation Targets (Supports Agentforce Marketing) |
Yes |
Not Applicable |
Yes |
|
Sandboxes |
Yes |
Not Applicable |
Yes |
|
Retrievers |
Yes |
Not Applicable |
Yes |
|
Platform Encryption |
Yes |
Not Applicable |
Yes |
|
Agentforce Marketing (formerly Marketing Cloud) | |||
|
Agentforce for Marketing |
Yes |
Not Applicable |
Yes |
|
SMS |
Yes |
Not Applicable |
No |
|
|
Yes |
Not Applicable |
No |
|
Salesforce Personalization |
Yes |
Not Applicable |
Yes |
|
Marketing Cloud Einstein |
Yes |
Not Applicable |
Yes |
|
Marketing Custom Objects |
No |
Not Applicable |
No |
|
Marketing Intelligence |
No |
Not Applicable |
No |
|
Adaptive Web (Beta) |
No |
Not Applicable |
No |
|
Conversational Email |
No |
Not Applicable |
No |
|
Forms and Landing Pages |
Yes |
Not Applicable |
Yes |
|
Cross-Object Merge Fields |
Yes |
Not Applicable |
Yes |
|
Rule-Based Dynamic Content |
Yes |
Not Applicable |
Yes |
|
Recommendations in Emails |
Yes |
Not Applicable |
Yes |
|
Messaging: Email |
Yes |
Not Applicable |
Yes |
|
Messaging: RCS (Rich Communication Services) |
No |
Not Applicable |
No |
|
Messaging: Multimedia Messaging Service (MMS) |
No |
Not Applicable |
No |
|
Messaging: Mobile App (MAM) |
No |
Not Applicable |
No |
|
Messaging: SMS |
Yes |
Not Applicable |
No |
|
Messaging: WhatsApp |
Yes |
Not Applicable |
No |
|
Marketing Intelligence |
No |
Not Applicable |
No |
|
Advertising Integrations |
No |
Not Applicable |
No |
|
Email Archiving |
No |
Not Applicable |
No |
|
Conversational SMS |
No |
Not Applicable |
No |
|
Lead and Account Scoring |
Yes |
Not Applicable |
No |
|
Custom Object Recs |
Yes |
Not Applicable |
No |
|
Tableau Next | |||
|
Available in Creator and Consumer Licenses. Tableau Next is available at parity with Commercial. |
Yes |
Not Applicable |
Yes |
|
Agentforce Education | |||
|
The only feature unavailable at IL5 is the “Student Financials” module. Agentforce Education is otherwise available at parity with Commercial. |
Yes |
Not Applicable |
Yes |
Recursos adicionales
* The Mulesoft Government Cloud is listed under a separate FedRAMP Moderate authorization here.
** Available for customers in Salesforce Government Cloud Plus only in cells USA9014, USA9026, USA9016s, USA9018s.
*** Apps listed on the Salesforce AppExchange aren't included in the scope of Salesforce’s Authorization Boundaries, however many are native to the platform. Typically this means that customer data does not physically leave the Salesforce Government Cloud Plus and Salesforce Government Cloud Plus Defense environments. For more information, please refer to the AppExchange Apps: Government Cloud Plus, Government Cloud Plus Defense and Compliance knowledge article.
**** Commerce, Marketing, Sales, and Service and External Apps Login are not included in Gov or GCPD version.
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