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Standard User is missing access on Case Participant Object

Publish Date: Aug 5, 2026
Description

Users may be unable to view the Case Participants records / related list even though they have access to the Case record, the related Person Account/Contact

Resolution

Along with access to the related Case, Account, and Contact records, as well as the required basic record-level and object-level permissions, the user must also be assigned one of the following permission sets:

  • Complaints Management Access, or

  • Care Plans Access

Knowledge Article Number

005390614

 
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Salesforce Help | Article