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OmniStudio: FlexCard Data Persistence Behavior in OmniScript

Fecha de publicación: Aug 6, 2026
Descripción

When a FlexCard is embedded in an OmniScript, it re-renders and reloads its data source each time the user returns to a step. Because of this, data entered directly in the FlexCard input elements will not be retained in the UI when navigating between OmniScript steps. However, if the Update OmniScript action is configured, the entered data is successfully saved to the OmniScript JSON and remains available there.

Solución

This is the expected behavior as per the out-of-the-box (OOTB) functionality.

Número del artículo de conocimiento

005390626

 
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Salesforce Help | Article