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OmniStudio: FlexCard Data Persistence Behavior in OmniScript

Date de publication: Aug 6, 2026
Description

When a FlexCard is embedded in an OmniScript, it re-renders and reloads its data source each time the user returns to a step. Because of this, data entered directly in the FlexCard input elements will not be retained in the UI when navigating between OmniScript steps. However, if the Update OmniScript action is configured, the entered data is successfully saved to the OmniScript JSON and remains available there.

Résolution

This is the expected behavior as per the out-of-the-box (OOTB) functionality.

Numéro d’article de la base de connaissances

005390626

 
Chargement
Salesforce Help | Article