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OmniStudio: FlexCard Data Persistence Behavior in OmniScript

公開日: Aug 6, 2026
説明

When a FlexCard is embedded in an OmniScript, it re-renders and reloads its data source each time the user returns to a step. Because of this, data entered directly in the FlexCard input elements will not be retained in the UI when navigating between OmniScript steps. However, if the Update OmniScript action is configured, the entered data is successfully saved to the OmniScript JSON and remains available there.

解決策

This is the expected behavior as per the out-of-the-box (OOTB) functionality.

ナレッジ記事番号

005390626

 
読み込み中
Salesforce Help | Article