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OmniStudio: FlexCard Data Persistence Behavior in OmniScript

게시 일자: Aug 6, 2026
상세 설명

When a FlexCard is embedded in an OmniScript, it re-renders and reloads its data source each time the user returns to a step. Because of this, data entered directly in the FlexCard input elements will not be retained in the UI when navigating between OmniScript steps. However, if the Update OmniScript action is configured, the entered data is successfully saved to the OmniScript JSON and remains available there.

솔루션

This is the expected behavior as per the out-of-the-box (OOTB) functionality.

Knowledge 기사 번호

005390626

 
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Salesforce Help | Article