Update Your Email Address on Your Salesforce Certification Account

Update Your Certification Account Email (Trailhead Academy)

Your Salesforce certifications are tied to your Trailhead Academy account.

To update the email on this account:

1. Log in to Trailhead Academy.

2. Click your profile icon in the top right and go to your Trailhead Academy Account.

3. Update your email address in the account settings.

4. Save and verify the new address via the confirmation email.

5. Allow up to 24 hours for the change to sync to your Trailblazer profile.

Update Your Trailhead Login Email

Your Trailhead login email (used to access trailhead.salesforce.com) is separate from your certification account. To update it:

1. Log in to Trailhead.

2. Go to your profile and select Settings.

3. Under Account, update your email address.

4. Verify the new address via the confirmation email sent to your inbox.

My Certifications Aren't Showing After Changing My Email

If your certifications don't appear after updating your email:

1. Wait 24 hours — email changes can take time to sync across systems.

2. Log in to Trailhead Academy and confirm your certifications are still visible in your account.

3. Open a support case if certifications are still missing after 24 hours. Include both your old and new email addresses.

Changing Your Email After a Job Change?

If you've changed employers and lost access to your old work email: 

1. If you can still log in to your account, update your email using the steps above before your work email is deactivated.
2. If you've already lost access, see Lost Access to My Trailhead Account for how to recover your account and merge it with a new one.

Related Articles

• Lost Access to My Trailhead Account

• Trailhead Self-Service Account Merge

• Verify Your Salesforce Certification Status