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Inbound event sync works despite a failure in RBAC connection

Date de publication: Aug 25, 2026
Description

EAC and Salesforce Inbox (Outlook Integration) share the same underlying connection infrastructure. Because of this, if the affected user also has an active Salesforce Inbox connection on the same mailbox, sync may continue to work even while RBAC/global auth is not properly configured. In these cases, the system can use whichever connection is currently working to keep emails and calendar events syncing, rather than showing the user's sync as broken.

Résolution
  1. Check whether Salesforce Inbox (Outlook Integration) is connected for the affected user.
  2. If it's connected and active, this shared infrastructure can explain why the user is still syncing despite the RBAC connection issue.
Numéro d’article de la base de connaissances

005390910

 
Chargement
Salesforce Help | Article