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Inbound event sync works despite a failure in RBAC connection

게시 일자: Aug 25, 2026
상세 설명

EAC and Salesforce Inbox (Outlook Integration) share the same underlying connection infrastructure. Because of this, if the affected user also has an active Salesforce Inbox connection on the same mailbox, sync may continue to work even while RBAC/global auth is not properly configured. In these cases, the system can use whichever connection is currently working to keep emails and calendar events syncing, rather than showing the user's sync as broken.

솔루션
  1. Check whether Salesforce Inbox (Outlook Integration) is connected for the affected user.
  2. If it's connected and active, this shared infrastructure can explain why the user is still syncing despite the RBAC connection issue.
Knowledge 기사 번호

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Salesforce Help | Article