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Einstein Activity Capture Inbound Event Sync Works Despite a Failure in the RBAC Connection in Salesforce Sales Cloud

Publiseringsdato: Oct 8, 2026
Beskrivelse

Einstein Activity Capture (EAC) and Salesforce Inbox (Outlook Integration) share the same underlying connection infrastructure. Because of this, if the affected user also has an active Salesforce Inbox connection on the same mailbox, sync may continue to work even while RBAC or global authentication is not properly configured.

In these cases, the system can use whichever connection is currently working to keep emails and calendar events syncing, rather than showing the user's sync as broken.

Løsning

This article answers why a user's inbound email and calendar event sync in Einstein Activity Capture continues to work even though the RBAC (Role-Based Access Control) connection is failing or misconfigured.

Check Whether Salesforce Inbox Is Connected

  1. Check whether Salesforce Inbox (Outlook Integration) is connected for the affected user.
  2. If it is connected and active, this shared infrastructure can explain why the user is still syncing despite the RBAC connection issue.
Knowledge-artikkelnummer

005390910

 
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Salesforce Help | Article