How to Display Created Cases

Follow the steps below to find your cases and resolve any visibility issues.

Finding Your Cases via List Views

1. Go to the App Launcher (the nine dots icon in the top left).
2. In the "Find an app or item..." search bar, type Cases and select the Cases object.
3. On the Cases tab, locate the List View Controls dropdown (it might say "Recently Viewed" or another list view name).
4. Select a list view that includes the cases you're looking for, such as All Open Cases or My Cases. If you created the case, My Cases is a good place to start.

Resolving Case Visibility Permission Issues

If you still can't see the cases after checking list views, the issue is likely related to profile, permission set, or sharing settings.

1. Click the Gear icon (Setup) in the top right, then select Setup.
2. In the Quick Find box, type Profiles and select it.
3. As an Admin, check both the Profile and any Permission Sets assigned to the user:
   1. Find and click the profile assigned to you or the user who created the cases.
   2. Scroll down to the Standard Object Permissions or Custom Object Permissions section.
   3. Ensure the Read permission is enabled for the Case object. If not, click Edit, check the Read checkbox, then Save.
4. If cases are still not visible, it might be due to sharing settings. In Setup, type Sharing Settings in the Quick Find box and select it.
5. Review the Organization-Wide Defaults for the Case object to understand the default sharing model. If it's set to Private, you may need sharing rules or manual sharing to see cases owned by other users.