Stay-in-Touch Request Retirement

What changed?

The Stay-in-Touch Request feature was retired with the Summer ‘17 release. After the release, users are no longer be able to send such requests from Contacts or Person accounts. 

What happened after Summer ‘17?

The “Request Update” button no longer appears on a Contact or Person Account record, and you will be unable to send update requests. 

If you click on a contact update request email after the Summer ‘17 release, a web page with a “service is no longer available” message will display, and updates will no longer be provided to your Salesforce org. 

What was the replacement, and what were the key differences between the legacy product and the replacement?

Salesforce has not created a replacement for Stay-in-Touch Request.

Third-party apps with similar features are available in the AppExchange, including Contact Update Request. However, Contact Update Request only sends an email to request contact updates. It does not allow you to accept or reject the new information received by the Contact, which the Salesforce Stay-in-Touch feature allowed for. 

Other marketing automation tools available from the AppExchange may allow Salesforce users to manage and track additional features.

What action did I need to take?

You should plan on transitioning to an alternative solution and notify your users accordingly. Alternatives include the AppExchange app, Contact Update Request, or other Marketing automation tools that may provide more features than Stay-in-Touch Request. 

What happens if a custom VisualForce page references the Stay-in-Touch Request?

If a user Views or Edits the VisualForce page, the following error will be displayed:
“Action $Action.Contact.RequestUpdate is not valid for this organization.".

You should remove any reference to the Stay-in-Touch Request on Visualforce pages.

Why have we retired this product or feature?

Salesforce is focusing its development efforts on other user productivity experiences to improve the overall user experience. 

Where can I go for more information? 

Join the Salesforce Productivity Success Community Group to participate in discussions about productivity features. 

If you have more questions, open a case with support via Salesforce Help or contact your Salesforce account team. To view all current and past retirements, see Salesforce Product & Feature Retirements.

For more information about Salesforce’s approach to retiring products and features, read our Product & Feature Retirement Philosophy.