您在此处:
选择通信协议
您可以使用 PSTN 或 SIP 通信协议设置 Agentforce 语音。步骤因协议而异。

使用更普遍的搜索词。
选择更少的筛选器,并扩大搜索范围。
您可以使用 PSTN 或 SIP 通信协议设置 Agentforce 语音。步骤因协议而异。
| 适用于:Lightning Experience |
| 适用于:Enterprise、Unlimited和Developer Editions with Foundations 或 Agentforce 1 Editions 和 Salesforce Voice 加载项。 |
| 所需用户权限 | |
|---|---|
| 要构建和管理服务客服人员: | 管理 Agentforce 服务客服人员和管理 AI 客服人员 或 自定义应用程序 |
您可以使用这些协议之一将呼叫路由到客服人员。

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